TERMS & CONDITIONS
1. Overview
My Golf Matters Ltd provide Golf Lessons to its customers via its website, in person or over the phone. Each lesson/s purchased entitles the recipient to an appropriate purchased. Whilst every effort is made to ensure the descriptions and pictures contained within the website and on lesson information are a true reflection of the golf lesson in respect of which the lessons may be redeemed, these do not form part of a contract. Once a specific date has been booked with our Golf Professionals you will automatically become bound by these terms and conditions.
2. Availability
My Golf Matters Ltd sells golf lessons & vouchers which are valid for 12 months from the date of purchase (unless otherwise stated) and each recipient is free to book their preferred date for their chosen lesson. The golf lessons are subject to availability and in some cases, subject to weather conditions on the day. In order to avoid disappointment, we recommend that you book your lessons well in advance and DO NOT organise travel or accommodation until the booking has been confirmed by the Golf Professional. My Golf Matters Ltd cannot be held responsible for any costs associated with the booking if cancelled on the day of the lesson due to circumstances beyond our control.
3. Booking
Online bookings and all future in-store bookings are paid for in advance and both bound by the same terms and conditions as stated on this page. My Golf Matters Ltd will not be held liable for any costs lost or incurred if you do not follow the procedure set out in the Booking process and these Terms and Conditions.
4. Lesson Duration
Details of golf lesson duration given on the website are to be used as a guide only. The information on our website is meant as an indication of what to expect at the session. Due to the nature of Golf Coaching Lessons may not always be the same duration. However, our PGA professionals will confirm the outline of each session if requested dependant on the ability of the golfer.
5. Safety
The playing of golf is not regarded as dangerous, however all Golf Professionals and our golf venue partners have limited public liability insurance cover. Please note that our golf professional and our venues usually require participants to comply with specified safety procedures. Please listen and take note if they ask you to do something – it is usually for your own safety.
6. Validity
Each lesson and/or voucher booking is valid for a maximum of twelve calendar months from the date of purchase. A lesson will be deemed to be invalid if it is out of date (the validity date is clearly stated on the purchase receipt). Lessons can only be extended if they are still inside their expiry date and this has been agreed with My Golf Matters Ltd. If the customer or recipient is unable to complete the lesson before the expiry date then a request to extend the lesson must be put in writing to info@mygolfmatters.co.uk Lessons purchased on Special Offers or promotions may not be extendable (in these instances this will have been clearly stated at the time of purchase).
7. Cancellations
Once you book a specific date with a Golf Professional, your booking is subject to My Golf Matters Ltd’s terms and conditions regarding cancellations. Once confirmed, a lesson may only be rescheduled or postponed with a minimum of 48 hours’ notice prior to the original start time.Cancellations made with less than 48 hours’ notice will result in the lesson being forfeited or, at the coach’s discretion, subject to a late cancellation fee of £45. In the unlikely event that your Golf Professional needs to cancel a confirmed booking, they will contact you as soon as possible to arrange an alternative date. Please note that My Golf Matters Ltd cannot be held responsible for any travel expenses, accommodation costs, or other losses incurred as a result of a cancellation.
8. Refunds
Unfortunately My Golf Matters Ltd are unable to offer refunds or transfers of golf lessons, gift vouchers, custom fittings, golf equipment (unless faulty) or membership costs. Likewise, we are unable to share lessons between multiple individuals, unless agreed to by your dedicated golf professional before the time of booking.
9. Data Protection
Your privacy is our highest priority – Your details will only be used to process orders, gather feedback & data regarding our products & services and to send you promotional material (if opted into this service). Sub contractors may also be used to fulfil tasks on our behalf, included but not limited to points referred to in this section.
10. Gift Vouchers
Gift vouchers must be booked/redeemed within 12 months of the original date of purchase. You may be required to prove authenticity by providing a reference number and/or the name of the purchaser. Please note that as gift vouchers include a discount, these can not be used in conjunction with any other offers or discounts advertised.
11. Membership
My Golf Matters memberships operate on a monthly rolling subscription basis and are subject to a minimum initial commitment period of two months.
The first month’s membership payment, currently £79, is payable in advance at the time of joining. This payment is collected separately from the Direct Debit mandate and may be taken in person, via telephone payment, through the website or by card payment. The initial payment is required in order to activate the membership account and provide immediate access to membership services, facilities, and benefits for the first membership period.
Following the initial upfront payment, all subsequent membership fees shall be collected monthly by Direct Debit. The terms applicable to the Direct Debit arrangement are explained to the member at the time of joining and are incorporated within these Terms and Conditions, which are available on the My Golf Matters website. Members are also required to confirm acceptance of these Terms and Conditions each time a bay, facility, or membership booking is made through the members app or booking system.
As part of the minimum two-month commitment period, members are required to make at least one monthly Direct Debit payment following the initial upfront payment. The initial upfront payment and the first monthly Direct Debit payment are separate payment obligations and together form the minimum initial commitment period.
Members may provide written notice to terminate their membership at any time by emailing info@mygolfmatters.co.uk. However, where notice is provided before the first monthly Direct Debit payment has been successfully collected, that first Direct Debit payment shall still remain due and payable in full. In such circumstances, the membership shall terminate at the end of the membership period covered by that first Direct Debit payment, provided that all sums due have been paid in full.
Following completion of the minimum two-month commitment period, memberships shall continue on a rolling monthly basis unless and until terminated by either party providing not less than 30 days written notice.
The required 30-day notice period applies to the recurring monthly Direct Debit membership payments and does not apply to the initial upfront membership payment made at the commencement of the membership.
Where any scheduled Direct Debit payment falls within the applicable notice period, such payment shall remain due and payable in full and shall constitute the final membership payment. Cancellation shall not take effect until the applicable notice period has expired and all sums due under the membership agreement have been paid in full.
Cancellation of a Direct Debit instruction by the member shall not in itself constitute cancellation of the membership agreement, nor shall it extinguish, reduce, or waive any outstanding sums owed under these Terms and Conditions. Any unpaid balance remaining due following cancellation of a Direct Debit mandate shall remain immediately due and payable by the member.
In the event that any outstanding payment is not settled within seven working days of the original due date, My Golf Matters reserves the right to refer the outstanding balance to a third-party debt recovery agency. The member may remain liable for any reasonable recovery, administrative, or collection costs incurred as a result of such referral, where permitted by law.
My Golf Matters reserves the right to immediately suspend or restrict access to the members app, booking systems, facilities, membership benefits, coaching services, and any unused session credits in the event of:
(a) cancellation of a Direct Debit mandate prior to settlement of all sums due;
(b) any failed or missed payment;
(c) any payment dispute or chargeback request;
(d) suspected misuse of the membership;
(e) abusive, threatening, or inappropriate conduct towards staff or other members; or
(f) any breach of these Terms and Conditions.
Any suspension or restriction of membership access shall not remove, reduce, or waive the member’s obligation to pay any outstanding sums due under the membership agreement.
Such suspension or restriction may remain in place until the outstanding matter has been resolved.
By purchasing, activating, or using a My Golf Matters membership, the member confirms acceptance of these Terms and Conditions. Where these Terms and Conditions have been made available to the member prior to purchase, activation, use, or booking, failure to read or understand them shall not invalidate or limit their enforceability.
All memberships are personal to the member and are non-transferable unless otherwise agreed in writing by My Golf Matters.
12. Guaranteed Results
Results of improvement will be demonstrated through TrackMan data, video analysis, and/or measurable changes in club and ball performance recorded during the lesson. Should you have any questions regarding this process, please discuss them with your assigned coach during or following your session. Any concerns, disputes, or refund requests as per our money back guarantee must be raised and formally submitted on the same day as the original booking. Requests made after this time may not be considered.
Privacy Policy
1 Introduction
My Golf Matters Ltd (the “Company”) takes your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy from time to time and shall indicate on the web site when changes have been made.
2 The Information we collect
Information is collected from you when you register with us, or when you contribute to or use some of the advanced features on the site. The information we collect is clearly set out on the web page on which we collect it. See for example our registration page and order form. In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them.
3 Why we collect it
We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally. Depending upon your selections for our data protection questions we may arrange for you to be sent information about related products and services from us and carefully selected third parties (see section 4). You may update the answers to your questions at any time.
4 Who we disclose it to
4.1 We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you or with your prior consent.
4.2 If you give your consent, we will pass your contact details to third parties who may then occasionally send communications to you to provide information, offers and services that may be of interest to you.
4.3 In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.
4.4 We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas to enable us to perform services requested by you.
5 Data Protection
The Company is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998. Further details of the registration are available at www.dpr.gov.uk.
6 Security
Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.
7 Automated decisions
Parts of www.mygolfmatters.co.uk and our billing process are automatic and we may process your personal data as part of the billing process.
8 Accessing and updating your personal information
We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish. Instructions about how to do this are available from info@mygolfmatters.co.uk
9 Questions?
If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact info@mygolfmatters.co.uk We will endeavour to respond to you promptly.
